Chapter 11 Conflict in Organizations

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● Chapter 11
Conflict in Organizations
● Learning Goals
● Learning Goals (Cont.)
● Chapter Overview
● Chapter Overview (Cont.)
● Introduction
● Introduction (Cont.)
● Functional and
Dysfunctional Conflict
● Functional and
Dysfunctional Conflict (Cont.)
● Levels and Types
of Conflict
● Levels and Types
of Conflict (Cont.)
● Conflict Episodes
● Conflict Episodes (Cont.)
● Conflict Episodes
● Conflict Episodes (Cont.)
● Conflict Episodes
● Conflict Episodes (Cont.)
● Relationships Among
Conflict Episodes
● Relationships Among
Conflict Episodes (Cont.)
● Conflict Frames
and Orientations
● Conflict Frames
and Orientations (Cont.)
● Latent Conflict: The Sources of Conflict in Organizations
● Latent Conflict: The Sources of Conflict in Organizations (Cont.)
● Conflict Management Model
● Conflict Management Model
(Cont.)
● Conflict Management Model
(Cont.)
● Reducing Conflict
● Reducing Conflict (cont.)
● Reducing Conflict (Cont.)
● Increasing Conflict
● Conflict Insights
● International Aspects of
Conflict in Organizations
● International Aspects of
Conflict in Organizations (Cont.)
● Ethical Issues in
Conflict in Organizations
● Ethical Issues in
Conflict in Organizations (Cont.)

نوع زبان: انگلیسی حجم: 0.11 مگا بایت
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conflict, episode, ., cont, organization, latent, frame, aftermath, level, manifest, group, orientation,

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عبارات پرتکرار و مهم در این اسلاید عبارتند از: conflict, episode, ., cont, organization, latent, frame, aftermath, level, manifest, group, orientation,

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chapter ۱۱ conflict in organizations ۲ february ۱۱۹۹۷july ۱۷ ۱۹۹۶ ۱ chapter ۱۱ conflict in organizations conflict and conflict management learning goals define conflict and conflict behavior in organizations distinguish between functional and dysfunctional conflict understand different levels and types of conflict in organizations analyze conflict episodes and the linkages among them learning goals cont. understand the role of latent conflict in an episode and its sources in an organization describe a conflict management model use various techniques to reduce and increase conflict appreciate some international and ethical issues in conflict management chapter overview introduction functional and dysfunctional conflict levels and types of conflict in organizations conflict episodes conflict frames and orientations latent conflict the sources of conflict in organizations chapter overview cont. conflict management reducing conflict increasing conflict international aspects of conflict in organizations ethical issues in conflict in organizations introduction conflict conflicto conflit conflito conflict what does the word mean to you introduction cont. definition opposition incompatible behavior antagonistic interaction block another party from reaching her or his goals range of conflict behavior doubt or questioning annihilation of opponent introduction cont. key elements interdependence with another party perception of incompatible goals conflict events disagreements debates disputes preventing someone from reaching valued goals introduction cont. conflict is not always bad for an organization do not need to reduce all conflict conflict episodes ebb and flow of conflict an inevitable part of organization life needed for growth and survival conflict management includes increasing and decreasing conflict major management responsibility introduction cont. toda unanimidade é burra. it’s dumb if we all agree. special thanks to gustavo sette rabello graduate student the robert o. anderson graduate school of management ۱۹۹۶ brazilian saying ditado popular portuguese functional and dysfunctional conflict functional conflict works toward the goals of an organization or group dysfunctional conflict blocks an organi zation or group from reaching its goals dysfunctionally high conflict what you typically think about conflict dysfunctionally low conflict an atypical view levels vary among groups functional and dysfunctional conflict cont. functional conflict constructive conflict mary parker follett ۱۹۲۵ increases information and ideas encourages innovative thinking unshackles different points of view reduces stagnation functional and dysfunctional conflict cont. dysfunctionally high conflict tension anxiety stress drives out low conflict tolerant people reduced trust poor decisions because of withheld or distorted information excessive management focus on the conflict functional and dysfunctional conflict cont. dysfunctionally low conflict few new ideas poor decisions from lack of innovation and information stagnation business as usual levels and types of conflict individual group organization type of conflict level of conflict within and between organizations within and between groups within and between individuals levels and types of conflict cont. intraorganization conflict conflict that occurs within an organization at interfaces of organization functions can occur along the vertical and horizontal dimensions of the organization vertical conflict between managers and subordinates horizontal conflict between departments and work groups levels and types of conflict cont. intragroup conflict conflict among members of a group early stages of group development ways of doing tasks or reaching group s goals intergroup conflict between two or more groups levels and types of conflict cont. interpersonal conflict between two or more people differences in views about what should be done efforts to get more resources differences in orientation to work and time in different parts of an organization levels and types of conflict cont. intrapersonal conflict occurs within an individual threat to a person’s values feeling of unfair treatment multiple and contradictory sources of socialization related to the theory of cognitive dissonance chapter ۵ and negative inequity chapter ۸ levels and types of conflict cont. interorganization conflict between two or more organizations not competition examples suppliers and distributors especially with the close links now possible conflict episodes latent conflict conflict aftermath manifest conflict simple conflict episode conflict episodes cont. latent conflict antecedents of conflict behavior that can start conflict episode manifest conflict observable conflict behavior conflict aftermath end of a conflict episode often the starting point of a related episode becomes the latent conflict for another episode conflict reduction lower the conflict level conflict episodes latent conflict conflict aftermath manifest conflict conflict reduction conflict episodes cont. the antecedents of conflict example scarce resources latent conflict manifest conflict conflict aftermath conflict episodes cont. some latent conflict in the lives of college students parking spaces library copying machines computer laboratory books in the bookstore school and other parts of your life university policies conflict episodes cont. observable conflict behavior example disagreement discussion latent conflict manifest conflict conflict aftermath conflict episodes cont. manifest conflict latent conflict conflict aftermath residue of a conflict episode example compromise in allocating scarce resources leaves both parties with less than they wanted conflict episodes latent conflict manifest conflict conflict aftermath perceived conflict felt conflict conflict reduction text book figure ۱۱.۱ conflict episodes cont. perceived conflict become aware that one is in conflict with another party can block out some conflict can perceive conflict when no latent conditions exist example misunderstanding another person’s position on an issue conflict episodes cont. felt conflict emotional part of conflict personalizing the conflict oral and physical hostility hard to manage episodes with high felt conflict what people likely recall about conflict relationships among conflict episodes episodes link through the connection of conflict aftermath to latent conflict effective conflict management break the connection discover the latent conflicts and remove them relationships among conflict episodes cont. latent conflict manifest conflict conflict aftermath latent conflict manifest conflict conflict aftermath latent conflict manifest conflict conflict aftermath conflict reduction conflict frames and orientations conflict frames perceptual sets that people bring to conflict episodes perceptual filters remove some information from an episode emphasize other information in an episode conflict frames and orientations cont. relationship task emotional intellectual cooperate win conflict frame conflict frames and orientations cont. conflict frame dimensions relationship task relationship focuses on interpersonal relationships task focuses on material aspects of an episode emotional intellectual emotional focuses on feelings in the conflict episode felt conflict intellectual focuses on observed behavior manifest conflict conflict frames and orientations cont. conflict frame dimensions cont. cooperate win cooperate emphasizes the role of all parties to the conflict win wants to maximize personal gain conflict frames and orientations cont. conflict frames limited research results end an episode with a relationship or intellectual frame feel good about relationship with other party cooperation focused people end with more positive results than those focused on winning conflict frames and orientations cont. conflict orientations dominance wants to win conflict is a battle collaborative wants to find a solution that satisfies everyone compromise splits the differences avoidance backs away accommodative focuses on desires of other party conflict frames and orientations cont. can change during conflict episode how firmly the person holds …

کلمات کلیدی پرکاربرد در این اسلاید پاورپوینت: conflict, episode, ., cont, organization, latent, frame, aftermath, level, manifest, group, orientation,

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